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SIB 61 25 20: Remote control key or BMW display key buttons not working

Remote control key or BMW display key buttons not working on BMW G01/G02/G11/G12 and other models (2016–2021); BMW explains the cause and the approved repair.

BMW service bulletin · NHTSA ID 10186222 · Dec 2020 · also written SI B61 25 20, B612520

What it covers

A service bulletin tells BMW technicians how to diagnose or fix a known issue. It is not a recall: a repair under a bulletin is normally paid by the owner unless the car is still under warranty or a warranty extension applies.

REMOTE CONTROL KEY OR BMW DISPLAY KEY BUTTONS NOT WORKING: The buttons on the remote-control key or BMW display key are not working, not allowing to unlock the vehicle and the tailgate or trunk compartment. Also, the buttons on a spare key do not work either.

NHTSA's summary of this communication (excerpt)

Official document on NHTSA (PDF) →

Details

Bulletin numberSIB 61 25 20
Also written: SI B61 25 20, B612520, 61 25 20, SIB-61-25-20, SI B612520
NHTSA ID10186222
Document IDs filedB612520
TypeService bulletin
Date
Models530e, 530i, 540d, 540i, 740e, 740i, 740LI, 745e, 750i, 750LI, B7 ALPINA, M550i, M760i, X3, X4
Model years2016–2021
ChassisG01, G02, G11, G12, G30, G31, F97, F98
EnginesB46/B48, B47, B57, B58, N63, N74, S58
Component (NHTSA)Electrical System
Equipment

Model, year and engine coverage comes from NHTSA's records. Not every car in this range is affected; the official document lists the exact production dates and conditions.

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Before you pay, check the VIN for recalls. Some failures are covered by a safety recall or a BMW warranty extension.

Source: NHTSA Manufacturer Communications (public data). BimmerBench is not affiliated with BMW or NHTSA. The title and description above are our own plain-English summary; the full bulletin is BMW's document, linked above.

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